Question 1

What is check-in/ check-out time?

Accepted Answer

Guests are allowed to check in at 3PM and must check out before 12PM the following day. Late check out after 12PM-5PM incurs a late check out fee. After 5PM, a full night charge will be incurred. 
Early check-in over 5 hours before 3PM incurs a charge of 1,000THB.

Question 2

Can I check-in early or later than usual time?

Accepted Answer

Early check-in is subject to availability. You are able to leave your luggages with us and check-in at 3PM. Note that over 5 hours before check-in time, will incur an extra charge. Check-in after 3pm will be free of charge.

Question 3

How much do you charge for internet WIFI access?

Accepted Answer

WIFI access is free of charge. Once you check-in, you will be given your own username and password.

Question 4

Is the hotel smoke-free?

Accepted Answer

All guests are prohibited from smoking indoors. If guests are evident for smoking in rooms, a 2,000THB fine is incurred.

Question 5

Do you offer room services?

Accepted Answer

Yes, but due to current circumstances our room service hours may vary.

Question 6

Do you have a fitness center?

Accepted Answer

Yes, we have a fitness center on the 2nd Floor. Our fitness center is open from 07:00-20:00 and is equipped with a Peloton bike, free weights, treadmills, and more. However, due to renovation we have temporarily closed till further notice.

Question 7

Do you have meeting rooms?

Accepted Answer

Yes, we provide private business lounges and meeting rooms depending on guests' demands. This can be requested prior check-in.

Question 8

Do you offer transport service?

Accepted Answer

Yes, we do offer transport service from Airports and other transport services required during your stay. Please drop us a quick email at info@hermannhotel.com and we will get back to you regarding the quotations within 24 hours.

Question 9

Do you have cribs to accomodate babies?

Accepted Answer

Yes, we offer cribs for 700 baht per crib/baby cot

Question 10

Is this a guest friendly hotel?

Accepted Answer

Yes, the maximum occupancy per room is 2 people. If you are staying alone, you are permitted to bring one guest for free of charge. However, if you already have 2 people staying in your room, the third extra guest will incur a 1,200THB fee per guest per night.

Question 11

What is your cancellation policy?

Accepted Answer

Cancellation policy is dependent on rate plan booked. Usually our cancellation charges are as follows (days of notice are based on date/time of arrival):
– If you cancel 24 hours or more before check-in: Free cancellation
– If you cancel less than 24 hours before check-in: No refund is made
– If you do not show up (ie. no-show): No refund is made

Please note no that no refunds are made during Festive period such as New Years, Songkran Festival and Fireworks Festival and during the long holidays.

If guest early checks out compared to original date , a one nights charged is incurred and the rest can be kept as hotel credit for future stay.

Any refunds made, will only be charged back through your credit card, not cash.

Cancellation policy is not valid in conjunction with any other promotional offer or contract and do not apply to groups.

Please see conditions in your reservations confirmation for further information.

Question 12

Do you charge for bringing a child?

Accepted Answer

Children under the age of 10 are free of charge.

Question 13

Is my ID/passport required for check-in?

Accepted Answer

Yes, your ID or passport is required.

Question 14

I did not book a room directly from the hotel website and booked it on another website. I need to make a change to my reservation. How do I do this?

Accepted Answer

For bookings through other websites such as Agoda, Booking, Expedia etc., please contact the third party provider as we are not authorized to make amendments on your behalf.

Question 15

Do you have connecting rooms?

Accepted Answer

Yes, please request this upon arrival.

Question 16

What is your deposit policy?

Accepted Answer

Deposit of 1000THB is collected upon check-in and will be returned upon check-out if there are no incidental damages or losses incurred regarding the hotel rooms and property.  If you order room service or other food and beverages, you can choose to pay for this separately or choose to deduct those services and goods from the deposit and the remaining balance will be returned. Your credit card information will be scanned and we have the rights to charge this credit card if there are incidental damages or losses. This scanned credit card information will be returned upon check-out if no damages or losses occur.

Question 17

I want to request a special surprise for someone such as flowers, cakes and gifts. Who can I contact?"

Accepted Answer

Please contact our concierge team for any arrangements and requests.

Question 18

I have a concern regarding my bill. Who can I contact?

Accepted Answer

For any bill inquiries, please contact the front desk.

Question 19

What forms of payments are accepted to book my room?

Accepted Answer

Credit cards, debit cards, bank transfer and cash with credit card guarantee are all options.

Question 20

What are the hours for the restaurant, bar and lounge?

Accepted Answer

Basil Restaurant
07:00-20:00
 
Autumn Cafe
11:00-17:00
 
Behind Bars
18:00-21:00
 
Pool Bar
09:00-19:00

Question 21

When is breakfast hours?

Accepted Answer

Breakfast starts from 07:00-10:30.

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