Question 1

What is check-in/ check-out time?

Accepted Answer

Guests are allowed to check in at 3PM and must check out before 12PM the following day. Late check out after 12PM-5PM incurs a late check out fee. After 5PM, a full night charge will be incurred. 
Early check-in over 5 hours before 3PM incurs a charge of 1,000THB.

Question 2

Can I check-in early or later than usual time?

Accepted Answer

Early check-in is subject to availability. You are able to leave your luggages with us and check-in at 3PM. Note that over 5 hours before check-in time, will incur an extra charge. Check-in after 3pm will be free of charge.

Question 3

How much do you charge for internet WIFI access?

Accepted Answer

WIFI access is free of charge. Once you check-in, you will be given your own username and password.

Question 4

Is the hotel smoke-free?

Accepted Answer

All guests are prohibited from smoking indoors. If guests are evident for smoking in rooms, a 2,000THB fine is incurred.

Question 5

Do you offer room services?

Accepted Answer

Yes, but due to current circumstances our room service hours may vary.

Question 6

Do you have a fitness center?

Accepted Answer

Yes, we have a fitness center on the 2nd Floor. Our fitness center is open from 07:00-20:00 and is equipped with a Peloton bike, free weights, treadmills, and more. However, due to renovation we have temporarily closed till further notice.

Question 7

Do you have meeting rooms?

Accepted Answer

Yes, we provide private business lounges and meeting rooms depending on guests' demands. This can be requested prior check-in.

Question 8

Do you offer transport service?

Accepted Answer

Yes, we do offer transport service from Airports and other transport services required during your stay. Please drop us a quick email at info@hermannhotel.com and we will get back to you regarding the quotations within 24 hours.

Question 9

Is this a guest friendly hotel?

Accepted Answer

Yes, the maximum occupancy per room is 2 people. If you are staying alone, you are permitted to bring one guest for free of charge. However, if you already have 2 people staying in your room, the third extra guest will incur a 1,200THB fee per guest per night.

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