Terms & Cancellation

Below you will find details regarding topics revolving around payments, bookings, transfers, and cancellations.

These are the General Terms of Service and Cancellation Policy of Hermann Hotel Pattaya registered at 240 Village No. 10 Beachh Road, Soi 10, Bamlamung, Chonburi 20150. These terms and policies apply to all guests visiting the Hermann Hotel purchasing their services/products at www.hermannhotel.com.

1. Price and payments

All purchases made through the website require full payment with a credit card at the time of purchase. By default, prices on the website are in THB. Once you initiate the booking process, you can select alternative currencies. However, the transaction will always be made in THB. Prices include VAT and all other taxes and service fees. Price quoted can change without notice depending on the season. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless there is a price increase due to government laws or currency fluctuations.

2. Online purchases

All the products and/or services, e.g. reservations at restaurants, massage reservations and more, are subject to availability. Should these services/products be unavailable for any reason, you will be entitled to either a refund of that particular service/product or change your booking to another time and/or date with no extra fees.

3. Vouchers

Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Vouchers obtained from unauthorised sources may be lost, stolen or counterfeit, and if so are void. Vouchers are not redeemable for cash. It is illegal to reproduce them in any form.

4. Amending a booking

If you wish to make any changes to your confirmed booking, it must be presented to Hermann Hotel through writing via email. If changes involve moving from a higher priced room to a lower priced room, the difference will not be refunded. To amend a booking, please send us a request via email at reservation@hermannhotel.com and cite your original booking confirmation number as reference. You cannot change the date or time of a booking after the originally selected date/time has passed.

5. Cancelling a booking

Cancelling a booking
All reservations must be guaranteed by a valid credit card at time of booking. For any reservation made fewer than 24 hours prior to expected arrival, a deposit for the full stay will be charged at the time of booking. Cancellation notice must be received at 24 hours prior to expected arrival, or a late-cancellation penalty incur the first night charge. Failure to arrive will be treated as a No-Show and no refund will be made. Any material changes requested within the cancellation period are subject to approval by Herman Hotel Pattaya. All cancellations must be presented to Hermann Hotel Pattaya in writing, via e-mail, to the address reservation@hermannhotel.com. Cancellation charges are as follows (days of notice are based on date/time of arrival):
– If you cancel 24 hours or more before check-in: Free cancellation
– If you cancel less than 24 hours before check-in: First night charged
– If you do not show up (ie. no-show): No refund is made 

_  If you early check-out than the original check-out date: First night charged

Other cases regarding refunds, please note refunds are only charged to customer's credit cart and no other forms of payment. 

Cancellation policy is not valid in conjunction with any other promotional offer or contract and do not apply to groups.

Hermann Hotel  reserves the right to cancel all bookings and reservations in accordance with operating requirements or circumstances beyond its control, such as equipment malfunction, natural hazards, unfavourable weather or outside conditions, or any other similar events that could result in the temporary closure of the Hermann Hotel. If the booking is cancelled by Hermann Hotel due to any of these reasons, you will be entitled to either a full refund or a changed booking to another date and/or departure without having to pay any change fee.

Deposit of 1000THB is collected upon check-in and will be returned upon check-out if there are no incidental damages or losses incurred regarding the hotel rooms and property. Your credit card information will be scanned and we have the rights to charge this credit card if there are incidental damages or losses. The scanned credit card information will be returned upon check-out if no damages or losses occur.

6. Photographs, films and social content

Photographs, films or social content taken at Hermann Hotel cannot be used for any commercial purposes without prior written consent from Hermann Hotel. We reserve the right to seek compensation for any use which is contrary to our conditions.

7. Liability and insurance

Hermann Hotel disclaims responsibility for any loss, damage, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company’s control and for expenses due to any of these reasons. Hermann Hotel disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.

We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.

8. General provisions

You agree that any claim, action or lawsuit arising out of these terms and conditions and/or the services/products purchased, shall be interpreted and governed in conformity with the Kingdom of Thailand law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of the Kingdom of Thailand.

9. Terms amendments

We reserve the right to change these Terms of Service and Cancellation Policy at any time. The date of the last revision of these Terms of Service is set at the bottom of this page. Your continued use of the website after any such modifications will constitute your acknowledgement of the modified Terms and agreement to abide by the modified Terms.​

10. Pets

Check out our pet policy below to assure you and your pet have a pleasant stay after a ‘ruff’ day. 

  • As a pet-friendly hotel we welcome all furry friends under 7kg/15lb! However, we cannot accommodate untamed animals or those that may potentially be poisonous

  • We have a small additional one-time cleaning fee per pet at 1,000 baht upon check-in

  • We are not liable for any potential injuries that may occur to your pet while on hotel premises

  • Pet accessible areas include the lobby area and pool bar as well as guest rooms on designated pet floors for a purrfect staycation

  • In ensuring the paw-fect getaway, please be mindful about your little friend’s noise level and ensure they are potty-trained

  • When your pet goes to the toilet, please clean up after them for everyone’s comfort

  • Please stay by your pet and be mindful of their actions to prevent pets from chewing and clawing furnishings

  • As pet owners, you are responsible for any damages or injuries caused by your pet 

  • Excessive or loud barking may be disruptive, so please soothe your furry friend in these stressful situations and reduce their noise level as much as possible

  • Please do not leave your furry friend. Preferably, keep them on a leash, within a stroller, or in your quirky handbag!

  • While we understand that pets may be moody and stressful in an unfamiliar environment, we would also like to ensure the safety of our guests and staff. Please accept our apologies if we ask you to put your pet in time-out when they show aggression 

  • Come prepared! Water is just as essential as food and treats, so please bring your pet’s preferred water bowls to keep them well and hydrated.

  • We love being a pet-friendly hotel in Pattaya, but we also understand that pets can be unpredictable in new environments. So, let’s all do our best to stay by them and keep them happy at all times!

11. Removal of Guests

In order to remain in the hotel a guest must behave “properly.” A guest must pay the amount charged. A guest becomes a trespasser when s/he conducts himself/herself in a disorderly manner and refuses to leave upon request. Additionally, an innkeeper can eject from the hotel, any person who is unwilling or unable to pay for accommodations and services of the hotel or the lodging house. A guest can be ejected by resorting to necessary force. There is no necessity to acquire a right of action for ejecting a guest who behaves improperly or disorderly. State v. Gordon, 437 A.2d 855 (Me. 1981). However, in the event the innkeeper is mistaken as to the guests conduct and utilizes inappropriate means to eject, liability against the innkeeper would lie.

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